Refund & Return Policy

This is our official electric bike parts return policy for all Sur-Ron and Segway E200P / E300P modification accessories

Return & Refund Policy

Last updated: August 10, 2026
Support Email: xingchikuajing@outlook.com

1. General Return Eligibility

Our return period is 30 calendar days from the delivery scan date by logistics carrier. Once the 30-day window expires, we reserve the right to reject full refund and exchange requests.
All returnable modification parts must meet all requirements below:

1. Fully uninstalled from dirt bikes / electric scooters, zero installation marks, scratches, dents or abrasion.
2. Complete original factory packaging, all matching accessories included: screws, gaskets, rubber buffers, mounting brackets, installation wrenches. Missing accessories will incur corresponding deduction fees.
3. Apply for a Return Merchandise Authorization (RMA) number via our email before shipping back goods. Packages sent without RMA will be refused by our warehouse.
4. Valid order number must be provided as purchase proof during application.

Items Not Eligible For Return

1. Parts installed on vehicles, with scratch, wear, crash damage or modified surface.
2. Custom engraved, custom CNC machined size personalized parts.
3. Consumable supplies: brake fluid, adhesive glue, disposable rubber gaskets, friction brake pads.
4. Digital installation guides, store gift cards, clearance flash sale items.
5. Parts with minor natural cosmetic marks during manufacturing (tiny machining traces) that do not affect normal use.
6. Partial Refund & Restocking Fee Rules

If returned items fail to meet full return standards, partial refund will be issued with restocking fees deducted:

1. Scratched CNC aluminum foot pegs, brake levers, motor guards: 20% restocking fee deducted.
2. Lost original packaging or partial matching hardware: 15% restocking fee deducted.
3. Damages caused by improper installation, vehicle collision or secondary modification: Max 50% restocking fee.
4. Return application submitted after 30 days of delivery: Only 50% partial refund available.
5. Damaged & Defective Goods Notification

Please inspect all e-bike modification parts within 48 hours after receiving your parcel.
If products arrive broken, deformed, wrong size or factory defective:

1. Take clear photos of package outer damage + defective parts within 48 hours.
2. Send photos + order number to xingchikuajing@outlook.com to apply free exchange or full refund.
   Notifications sent over 48 hours after delivery will not be recognized as logistics damage claims.
3. Full Refund Process
4. Email us to apply RMA authorization, ship goods back after receiving the RMA code.
5. Our warehouse will inspect returned parts within 3 working days after receiving the package. We will send inspection result email to you.
6. Once refund is approved, funds will be returned to your original payment account within 3–7 business days.

Delayed Refund Troubleshooting

If you do not receive your refund after 7 working days:

1. Check your PayPal or bank account balance again.
2. Contact your payment provider, cross-border refunds usually have bank processing delays.
3. If the issue remains unresolved, send your order number to xingchikuajing@outlook.com for manual checking.

Order Cancellation Before Shipment

Unshipped orders can be fully canceled within 24 hours after payment. Orders requested to cancel after 24 hours before dispatch will deduct 10% handling fee.

5. Exchange Policy

Free replacement service only applies to factory defective, mis-shipped or transit damaged accessories.
Exchange Steps:

1. Submit photos of defective items to xingchikuajing@outlook.com and apply RMA number.
2. Send faulty parts back to designated return warehouse at your cost.
3. We arrange brand-new replacement delivery after warehouse inspection pass.
   All replacement shipping fees are covered by our store for quality-related issues.
4. Gift Order Terms
5. Orders marked as gifts and shipped directly to recipient: After return inspection, we will issue store credit equal to your order value.
6. Orders shipped to purchaser first before gifting to others: All refunds will be returned to original buyer, and they will receive return notification emails.
7. Return Shipping Regulations
8. Customers bear all outbound shipping fees for returning parts; original delivery freight is non-refundable. Return shipping cost will be subtracted from your final refund amount.
9. For high-value CNC kits, full footpeg sets and motor guards, we highly recommend trackable shipping with insurance. We cannot process refunds for lost untraceable parcels.
10. We do not accept COD (cash on delivery) return packages; such parcels will be rejected directly.
11. Contact Information

For questions about part compatibility, RMA application, returns, refunds and exchanges, contact us via email: xingchikuajing@outlook.com