Quick Answers to Your Most Common Questions

Here are the most frequently asked questions from our customers. Read through and you probably won’t need to wait for support.

📋 Product Questions

Q1: Are your products genuine?
A: Yes, all products are 100% authentic and sourced directly from authorized factories. Quality inspection reports are available upon request.

Q2: Which is more durable, carbon fiber or aluminum?
A: Carbon fiber is lighter and stronger – ideal for performance riders. Aluminum is more budget-friendly and great for daily use. Choose based on your riding style.

Q3: Is the color exactly like the photos?
A: We shoot in natural light to show accurate colors. However, slight variations may occur due to different screen settings. Check user photos or contact us for more real-life pictures.

Q4: Do you offer a warranty?
A: Yes, we offer a 1-year warranty covering non-human damage. See our warranty policy for details.

Q5: Are items in stock?
A: Most items are in stock and ship within 1-2 business days. Out-of-stock items will be marked as “Pre-order” or “Backorder” on the product page.

📋 Compatibility Questions

Q6: Does this part fit my Sur-Ron Light Bee?
A: Check the “Fitment” section on each product page for compatible models and years. If you’re still unsure, just send us your bike model and we’ll confirm for you.

Q7: Are Talaria and Sur-Ron parts interchangeable?
A: Some parts are interchangeable, but always check the fitment list on the product page first. Dimensions and mounting may vary between models.

Q8: Do I need extra tools for installation?
A: Most parts include basic installation tools. If special tools are needed, it will be clearly noted on the product page.

Q9: Is installation difficult?
A: Most parts are DIY-friendly and come with instructions or video tutorials. If you’re not familiar with modifications, we recommend asking a local shop for help.

🚚 Shipping Questions

Q10: How long does shipping take?
A: 7-13 business days to the United States and Canada. Orders are processed within 1-2 business days. For more details, please see our full Shipping Policy.

Q11: How much is shipping?
A: $13.99 flat rate, or free on orders over $59.99.

Q12: Will I get a tracking number?
A: Yes, you’ll receive a tracking number by email once your order is shipped. Track it on the YunExpress website.

Q13: Will I be charged customs fees or import duties?
A: Import duties and taxes are the buyer’s responsibility. Please check your local customs policies before ordering.

🔄 Returns & Warranty Questions

Q14: What is your return policy?
A: We offer a 30-day unconditional return policy. If you’re not satisfied, you can return the item within 30 days of delivery. For more details, please see our Return & Refund Policy.

Q15: Do I have to pay for return shipping?
A: For non-quality returns, the buyer pays return shipping. For quality issues, we cover the return shipping cost.

Q16: How long does the refund take?
A: Within 5 business days after we receive and inspect your return.

Q17: Can I return installed parts?
A: Unused, uninstalled items in original packaging can be returned. Installed or used items are not returnable unless defective. Please check the product page for details.

Q18: How long is the warranty?
A: 1-year warranty against non-human damage. Contact us and we’ll send a replacement.

Q19: What if my item arrives damaged?
A: Send us clear photos within 48 hours of delivery. We’ll reship or refund immediately.

💬 Customer Support

Q20: How fast is your customer support?
A: We reply to emails within 24 hours on business days. For urgent issues, contact us via WhatsApp or live chat for a faster response.

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Still can’t find your answer? Contact us – we’re here to help.

📌 Quick Links

Shipping Policy – Return & Refund Policy 

Email；kuajinqiye@outlook.com

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